Return/Refund Policy


****ALL SERVICES PURCHASED ARE NON-REFUNDABLE.
THE GUIDELINES AS TO BOOK BEFORE PURCHASING
ARE LISTED UNDER EACH SERVICE. ****



All shipping costs associated with any return or exchange will be the responsibility of the customer.  The customer will not be refunded for any shipping costs that they have paid in the initial order, including international orders.

ALL sale items are FINAL SALE and are ineligible to be returned for exchange or refund. Once placed, an order cannot be changed or cancelled.


PRODUCT RETURNS/REFUNDS

All claims should be reported to Our Angels Guidance within 10 days of receipt of purchase.

No merchandise will be accepted for return without prior authorization.

Eligible products may be returned for a refund of the purchase price paid, less shipping fees, taxes and restocking fees.

Item Conditions

  • Items returned must be in their original box or packaging and in the condition you received them (no sticker, price tag, or any kind of modification)

  • Used items cannot be returned

  • Upon receiving returned items, refund will be processed after inspection has met the above mentioned conditions. 

Incorrect Items

If it occurred that you have received incorrect items as a result of Our Angels Guidance's error, please email us the following information:

  • Order #

  • Item name and sku #

  • Quantity received

  • Photo of all erroneous items

Upon receiving of the above mentioned information, exchange or refund will be processed.

Damaged Items

If it occurred that you have received damaged items as a result of Our Angels Guidance's error, please email us the following information:

  • Order #

  • Item name and sku #

  • Quantity damaged

  • Photo of all damaged items

Upon receiving the above mentioned information, it will be reviewed and arrangements will be made.

In the case where losses involve damaged or missing product, please contact the carrier for instructions to filling a claim. 

Restocking Fee

Unless the return is a direct result of Our Angels Guidance's error, a restocking fee of 15% of the purchase price paid, plus any applicable taxes may be charged. 

International Order Returns

All international sales are final and cannot be returned and/or refunded. If tracking is not purchased, Our Angels Guidance is not responsible or liable for lost/stolen purchases.